Who are we?
Teana Laboratories is a young company whose goal is to create cosmetics of the highest quality at a fair price. Our address is Odrin, 15, floor 10, 8000, Burgas, Bulgaria. You can contact us by mail at the above address, by email at email@example.com.
What personal information do we collected?
Information collected voluntarily
Information stored on a device
With your consent, we may access metadata and other information associated with other files stored on your computer, tablet, mobile phone, or any other device (referred to collectively as a "Device").
We determine from which country and region the site was accessed from in order to provide relevant information.
Information collected automatically
Why do we use your personal information?
We may use your personal information for a variety of business purposes, including:
Where necessary to provide you with access to our services, and the Site;
Where necessary to provide you with interactive features on the Site;
Where necessary to provide our services to you or for the performance of a contract;
Where necessary to process and fulfill your orders and returns and exchanges;
Where necessary to contact you if we have trouble processing your order;
Where necessary to provide you with customer support and to respond to your requests, comments, questions, or concerns;
Where necessary to send you information about your order, such as order updates;
Where necessary to process and manage your subscriptions;
Where necessary to fulfill your benefits that are associated with your use of our services, such as Teana loyalty program;
Where necessary to send you important notices, such as system notices and alerts, and changes to our terms and conditions, and policies;
Where necessary to comply with applicable laws and legal obligations;
Where necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on Teana Laboratories;
Where necessary for our legitimate interest in preventing and detecting fraud, and maintaining security;
Where necessary for our legitimate interests in enforcing our terms and conditions, and policies;
Where necessary for our legitimate interests in analyzing and improving the effectiveness of the Site, and our products and services;
Where you consent to Teana Laboratories sending you our newsletters, special promotions, and offers;
Where you consent to Teana Laboratories sending you text alerts and/or email notifications;
Where you consent to Teana Laboratories sending you marketing communications, advertisements and other information relating to our products and services.
Cookies and similar technology
A cookie is a small text file that is generated by a site that is stored on a Device. When you access the Site, a number of cookies are used by Teana Laboratories and third parties. We may link data stored in cookies to the personal information you submitted while on the Site.
We may use Device Information to analyze trends, administer the Site, track user movement, and gather broad demographic information for aggregate use. We may store the information in log files or other types of files, which may be combined with other information that we have collected about you.
The Site and our emails and advertisements may contain web beacons. A web beacon is a small graphic image, such as a pixel or GIF, which is placed on a web page, email, or advertisement and is used to provide information on when and how you access and use the Site, and services. We may allow third-party companies to collect non-personal information when you visit the Site. These companies typically use a cookie or web beacon to collect this information in order to provide advertisements likely to be of interest to you.
Personalized experience and offers
Third-Party services cookies
Who do we share your information with and why?
We may share your personal information between:
We may employ third-party companies to perform functions on our behalf. These functions may include order fulfillment, package delivery, marketing assistance, postal and e-mail delivery, customer service, data analysis, and credit processing. The third parties we contract for these purposes have limited access to your personal information and may not use it for other purposes.
As required by law
We reserve the right to disclose your personal information as required by law, and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on Teana Laboratories.
Third-Party companies for marketing
Collection and use of non-personal information
We may collect, use, store, transfer, share, and disclose non-personal information for any purpose.
Collection and use of public information
We may collect, use, store, transfer, share, and disclose your information that is publicly available, such as information you submit on social media platforms, or blogs for any purpose.
Social media platforms
We maintain presences on social media platforms, including, but not limited to, Facebook, Instagram. Any information you post on a social media platform is done at your own risk and without any expectation of privacy. Please be aware that Teana Laboratories is not responsible for the privacy practices of such other sites.
Teana Laboratories takes precautions to protect its customers' information. When you submit sensitive information via the Site, your information is protected both online and offline.
Access to all of our users' information is restricted. Only employees who need the information to perform a specific job are granted access to personal information. Otherwise, you may contact us at firstname.lastname@example.org , to request that your information be deleted from our database.
What are your rights?
Your rights to your information
By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.
If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.
If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.
You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.
Finally, in some circumstances, you can ask profiling or us not to reach decisions affecting you using automated processing.
To submit a request regarding your personal data by email, post or telephone, please use the contact information provided above in the Who Are We section of this policy.
Your right to complain
If you have a complaint about our use of your information, we would prefer you to contact us directly at email@example.com in the first instance so that we can address your complaint. However, you can also contact the appropriate EU Data Protection Authority (DPA).
You may choose to receive special offers and news. If you currently receive special offers, news, and wish to stop receiving special offers and news you may use the link provided in all Teana Laboratories communications to automatically unsubscribe. Please note that you might still receive intermittent updates on products, services, specials or news.
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