Privacy policy

This privacy policy tells you about the information we collect from you when you use any website owned or operated by Teana Laboratories. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about who we are, what information we collect, why we use your information, who we share your information with and why, how we protect your information, and about your rights over your information. By using our services, and the Site, you agree to this privacy policy and you understand and consent to Teana collecting, storing, processing, and sharing your information as described in this privacy policy. If you do not agree with our policies and practices, do not use the Site.

Who are we?

Teana Laboratories is a young company whose goal is to create cosmetics of the highest quality at a fair price. Our address is Odrin, 15, floor 10, 8000, Burgas, Bulgaria. You can contact us by mail at the above address, by email at info@teana-shop.com.

What personal information do we collected?

Information collected voluntarily

We collect information that you voluntarily provide to us, such as when you register for an account, or place an order with Teana Laboratories. We may combine this information with other information that we have collected about you. We may use cookies, log files, web beacons, JavaScript, and other similar technology ("Cookies and Similar Technology") to collect and store the information we collect.

Information stored on a device

With your consent, we may access metadata and other information associated with other files stored on your computer, tablet, mobile phone, or any other device (referred to collectively as a "Device").

Location information

We determine from which country and region the site was accessed from in order to provide relevant information.

Information collected automatically

When you access and use the Site on a Device, we may automatically collect information about a Device, such as the IP address, and device identifier ("Device Information"). We may associate the information we collect from a Device with your account. In addition, we may associate a Device with your account. We may combine this information with other information that we have collected about you. We may use cookies, log files, web beacons, JavaScript, and other similar technology ("Cookies and Similar Technology") to collect and store the information we collect.

Why do we use your personal information?

We may use your personal information for a variety of business purposes, including:

  • Where necessary to provide you with access to our services, and the Site;
  • Where necessary to provide you with interactive features on the Site;
  • Where necessary to provide our services to you or for the performance of a contract;
  • Where necessary to process and fulfill your orders and returns and exchanges;
  • Where necessary to contact you if we have trouble processing your order;
  • Where necessary to provide you with customer support and to respond to your requests, comments, questions, or concerns;
  • Where necessary to send you information about your order, such as order updates;
  • Where necessary to process and manage your subscriptions;
  • Where necessary to fulfill your benefits that are associated with your use of our services, such as Teana loyalty program;
  • Where necessary to send you important notices, such as system notices and alerts, and changes to our terms and conditions, and policies;
  • Where necessary to comply with applicable laws and legal obligations;
  • Where necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on Teana Laboratories;
  • Where necessary for our legitimate interest in preventing and detecting fraud, and maintaining security;
  • Where necessary for our legitimate interests in enforcing our terms and conditions, and policies;
  • Where necessary for our legitimate interests in analyzing and improving the effectiveness of the Site, and our products and services;
  • Where you consent to Teana Laboratories sending you our newsletters, special promotions, and offers;
  • Where you consent to Teana Laboratories sending you text alerts and/or email notifications;
  • Where you consent to Teana Laboratories sending you marketing communications, advertisements and other information relating to our products and services.

Cookies and similar technology

We use Cookies and Similar Technologies in order to provide our services, to analyze and improve our services, to prevent and detect fraud, to customize your account settings, and to personalize your experience of the Site through the use of targeted advertisements and offers.

Cookies

A cookie is a small text file that is generated by a site that is stored on a Device. When you access the Site, a number of cookies are used by Teana Laboratories and third parties. We may link data stored in cookies to the personal information you submitted while on the Site.

Log file

We may use Device Information to analyze trends, administer the Site, track user movement, and gather broad demographic information for aggregate use. We may store the information in log files or other types of files, which may be combined with other information that we have collected about you.

Web beacon

The Site and our emails and advertisements may contain web beacons. A web beacon is a small graphic image, such as a pixel or GIF, which is placed on a web page, email, or advertisement and is used to provide information on when and how you access and use the Site, and services. We may allow third-party companies to collect non-personal information when you visit the Site. These companies typically use a cookie or web beacon to collect this information in order to provide advertisements likely to be of interest to you.

Functional

Some of the Cookies and Similar Technology that we use are strictly necessary for the Site to function and cannot be turned off. As a result, if you choose to reject the cookies, you cannot browse our store or place an order with Teana Laboratories. We use Cookies and Similar Technology for various necessary and legitimate business purposes, including to enable you to register, access and update your account; to allow you to make a purchase; in order for Teana Laboratories to analyze and improve the performance of our services, and the Site; to maintain security on the Site and to prevent and detect fraud; to customize your account; and to display certain web page content based upon your browser type and other information provided by our Cookies and Similar Technology. These technologies are shown below.

Personalized experience and offers

Subject to your cookie settings, Teana Laboratories and various third parties may use Cookies and Similar Technology to personalize your experience on the Site, such as through the use of targeted advertisements and special offers. These technologies are shown below. We have no access to or control over third-party technologies. In addition, please note that this privacy policy covers Teana Laboratories use of Cookies and Similar Technology only and does not cover third-party use of their own proprietary technologies.

Third-Party services cookies

Subject to your cookie settings, Teana Laboratories and third-party service providers that you may subscribe to may require Cookies and Similar Technologies to allow you to use those third-party services in connection with your use of our services and the Site. These third-party technologies are shown below. We have no access to or control over third-party technologies. In addition, please note that this privacy policy covers the use of Cookies and Similar Technologies by Teana Laboratories only and does not cover the use of technologies by any third-party service providers.

Who do we share your information with and why?

We may share your personal information between:

Service providers:

We may employ third-party companies to perform functions on our behalf. These functions may include order fulfillment, package delivery, marketing assistance, postal and e-mail delivery, customer service, data analysis, and credit processing. The third parties we contract for these purposes have limited access to your personal information and may not use it for other purposes.

As required by law

We reserve the right to disclose your personal information as required by law, and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on Teana Laboratories.

Third-Party companies for marketing

Subject to your marketing preferences and settings, we may share your personal information with third-party companies that may, among other things, use your personal information to provide you with targeted advertisements and special offers. To change your settings, go to the account settings section of this privacy policy. The companies will only be allowed to use your personal information in accordance with your marketing preferences and will be required to keep your personal information secure.

Collection and use of non-personal information

We may collect, use, store, transfer, share, and disclose non-personal information for any purpose.

Collection and use of public information

We may collect, use, store, transfer, share, and disclose your information that is publicly available, such as information you submit on social media platforms, or blogs for any purpose.

Links

The Site may contain links to other third-party websites or applications. Please be aware that these websites and applications may collect information about you. These websites and applications may have their own privacy notices or policies. We encourage you to be aware when you leave the Site and to read the privacy statements of each and every website and application that you use. This privacy policy applies only to information collected by the Site. To the extent any linked websites or applications you visit are not owned or operated by Teana Laboratories, please be aware that we are not responsible for the websites or applications' content, any use of the websites or applications, or the privacy and security practices and policies of those websites or applications.

Social media platforms

We maintain presences on social media platforms, including, but not limited to, Facebook, Instagram. Any information you post on a social media platform is done at your own risk and without any expectation of privacy. Please be aware that Teana Laboratories is not responsible for the privacy practices of such other sites.

Security

Teana Laboratories takes precautions to protect its customers' information. When you submit sensitive information via the Site, your information is protected both online and offline.

Access to all of our users' information is restricted. Only employees who need the information to perform a specific job are granted access to personal information. Otherwise, you may contact us at info@teana-shop.com , to request that your information be deleted from our database.

Retention period

We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

What are your rights?

Your rights to your information

  • By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.
  • If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.
  • If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.
  • You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.
  • Finally, in some circumstances, you can ask profiling or us not to reach decisions affecting you using automated processing.
  • To submit a request regarding your personal data by email, post or telephone, please use the contact information provided above in the Who Are We section of this policy.

Your right to complain

If you have a complaint about our use of your information, we would prefer you to contact us directly at info@teana-shop.com in the first instance so that we can address your complaint. However, you can also contact the appropriate EU Data Protection Authority (DPA).

Special offers

You may choose to receive special offers and news.
If you currently receive special offers, news, and wish to stop receiving special offers and news you may use the link provided in all Teana Laboratories communications to automatically unsubscribe. Please note that you might still receive intermittent updates on products, services, specials or news.

Cookie settings

To manage settings for cookies and similar technologies please refer to your browser settings.

Updates to this privacy policy

We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. If we want to make use of your personal data in a way that we haven't previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent.
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