public offer

General terms and conditions

These Terms and Conditions (the "Terms") are the Terms, which apply when you access the website https://teana-shop.com/, or any other variations of the domain, (the "Website") or place orders to purchase any of the products made available to you on the Website.

Any reference to "you"/"your" means you, the user of the Website.

By accessing this Website or when you place orders to purchase any of the products on the Website you agree to be bound by these Terms.

We also recommend you view our Privacy Policy. Please click here.

If you have any questions, complaints or comments on this Website please contact us: info@teana-shop.com

Information about us

We are IMPEX SELECT LTD a company registered in the Bulgaria, under registration number 206160056 and our registered address is Odrin, 15, floor 10, 8000, Burgas, Bulgaria.

Changes to terms

We reserve the right to change or modify these Terms including for legal, regulatory or security reasons at any time. Whilst we will flag changes on the Website and/or send emails in relation to major changes, it is your responsibility to check the Terms for changes. If you do not agree to any of the Terms then you can simply stop using the Website at any time. If you have any questions, concerns, or comments about our Terms please contact us.

Resale of a product

You may not sell or resell any of the products or services, or any samples that you may receive from us.

Your use of the website

By accepting the Terms you confirm that all information and details provided by you to us are true, accurate and up to date in all respects and at all times.

You agree that in using the Website you will not: (i) use the Website in any way that causes, or is likely to cause the site or access to the site to be interrupted, damaged, or impaired in any way; (ii) use the Website for any purpose that could damage the name of Teana Laboratories, or any goodwill attached to the Website; (iii) use the Website for criminal, fraudulent or illegal activity or in any manner which would cause harm or distress to any third party; (iv) access or attempt to access the accounts of other users or attempt to penetrate the Website security measures; nor (v) use the Website for any purpose other than your personal use.

We reserve the right to suspend, restrict or terminate your access to the Website at any time without notice if we have reasonable grounds to believe that you have breached any of these restrictions or if we suspect fraudulent account activity or behavior. This shall not limit our right to take any other action against you that we consider appropriate.

Prices, delivery charges and payment

The price of a product shall be as stated on this Website at the time you place your order except in the case of obvious error. We try to ensure that all prices on our Website are accurate but errors may occur. If we discover an error in the price of a product you have ordered, we will not be liable to supply that item to you at the stated price, provided that we notify you before we dispatch the item to you. In those circumstances, we will inform you of the correct price as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel, no payment will be taken; or if payment has already been taken, it will be refunded.

The available methods of payments are displayed on the Website at checkout. Payment will be debited from your account at the point you confirm your order.

You confirm that the payment credentials being used are yours. Your payment credentials will be subject to validation checks and authorization by our payment processing provider.

Fraudulent payment credentials will be reported to the relevant authorities. If the issuer of your payment credentials refuses to authorize payment we will not accept your order and we not will be responsible for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.

We are not responsible for your payment credentials issuer charging you because of our processing of your payment in accordance with your order.

Promotion codes

From time to time, we issue Promotion Codes. We have a Promotion Code box situated at the "SHOPPING CART" page where codes can be entered. You must take care when entering codes, as they are case and space sensitive. You may only redeem one code at a time so we advise you to choose the promotion best suited to your purchase.

If you have any questions about the use of Promotion Codes please contact our Customer Care Team. To find all the ways to contact us please info@teana-shop.com.

Delivery

For orders fulfilled by Teana Laboratories we will endeavor to dispatch the product to you within 1-2 working days of you placing your order.

If we are unable to dispatch the product within that time we will email to let you know and to give you an estimated delivery date. In these circumstances, we will offer you the opportunity to cancel the order and receive a full refund.

You are only responsible for the product when it is delivered to you.

If for any reason you do not receive your delivery, please note that we will only consider claims for lost items sent;

- 60 days after the latest due date for EU orders

We want you to be happy with your purchase from us. If you are unhappy with the product in any way (for example if there is obvious damage to the item from transport or packaging damaged during transport) please contact our Customer Care Team as soon as possible. Our contact info@teana-shop.com.

Cancellation

We are committed to providing quality products to our customers. While we hope that you are always satisfied with your Teana Laboratories purchase, we realize there are times that you may need to return a product. If you will need to return your product, please review the information below.

  • Returns must be made within 14 days of your receipt date for a refund.
  • Merchandise must be in its original, unopened, and unused condition.
  • We regret that we do not refund original shipping costs with the return.
  • Please note on the front side of your receipt or packing slip the reason for your return.
  • Please mail your return to: Odrin, 15, floor 10, 8000, Burgas, Bulgaria.
  • You will be responsible for the return shipping & handling charges, which will not be refunded, unless you received damaged merchandise.
  • Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise. We are not responsible for lost packages.
  • All returns will be credited to the original credit card used at the time of purchase.
  • Returns will be processed within 1-2 weeks of our office receiving your item.
  • We refund only purchase from www.teana-shop.com. We do not refund purchases of our merchandise from other distributors.

Our legal obligations and limitation on liability

You have certain rights under the law. These include that any products supplied by us will be of satisfactory quality and fit for their intended purpose. Nothing in these Terms is intended to affect these statutory rights. For more information about your statutory rights, contact your local Citizens Advice Bureau or Trading Standards Office.
If we breach these Terms we shall only be liable for losses which are a reasonably foreseeable consequence of such a breach, up to a maximum of the purchase price of your order. Losses are foreseeable where you and we could contemplate them at the time of entering into this agreement.
Information provided about the products is intended to be used for educational or informational purposes only. The statements and products are not intended to diagnose, treat, cure or prevent any condition or disease. Please consult with your own doctor or health care practitioner regarding the suggestions and recommendations made on the Website.
With current technology, it is not possible to develop and operate computer programs (software) and data processing systems (hardware) entirely without error, or to rule out any unpredictable events in connection with the internet. We provide no guarantee for the constant and uninterrupted availability of the Website.

We are not responsible for:

  • Losses not caused by our breach;
  • Indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us at the time of entering into this agreement, for example loss of profits or loss of opportunity;
  • Failure to provide the Website or to meet any of our obligations under this agreement where such failure is due to Events Beyond Our Control;
  • Loss of business.

"Events Beyond Our Control" means any cause beyond our reasonable control which prevents us from providing the Website or fulfilling any of our other obligations under this agreement and includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident, terrorist activity etc.

Copyright and other intellectual property rights

Your use of the Website grants no rights to you in relation to copyright, design rights, trademarks or other of our intellectual property rights (or the intellectual property rights of third parties).
We provide the Website to you solely for your personal, non-commercial use. You may electronically copy and print only those areas of the Website, which are required in the process of using the Website as a shopping resource. The content of the Website may not be used for any other purpose without our express written permission.
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